Privacy Policy

This website is operated by Enigma Performance Haircare for Men LLP. In this policy, “Enigma”, “we”, “us” and “our” refer to Enigma Performance Haircare for Men LLP.

Website: enigmaformen.com
Email: contact@enigmaformen.com
Customer care / WhatsApp: +91 80906 38940
Registered office: H.No 5-1014/3/97, Pakala Kunta, Old Alwal, Alwal, Tirumalagiri, Hyderabad, Telangana, 500010, India

By using our website, placing an order, contacting us or subscribing to our communications, you acknowledge the practices described in this Privacy Policy.

When you make a purchase, we may collect your name, email address, mobile number, billing address, shipping address, pin code, order details, products purchased, payment status, delivery preferences and information you provide to our support team.

Payment transactions are processed by third-party payment providers. We may receive payment status, transaction reference and related order information, but full payment credentials are handled by the relevant payment provider according to its own systems and policies.

If you contact us through email, WhatsApp, a website form or customer support, we may receive your name, contact details, order number, details of your question or complaint, photographs or documents you voluntarily provide, and previous correspondence relating to your request.

If you subscribe to Enigma updates, we may collect your email address, communication preferences and interactions with emails we send, where supported by our communication platform.

Promotional email, SMS or WhatsApp communication will be sent where you have opted in or where applicable law permits it. You can opt out of promotional communications at any time.

When you browse our website, certain technical information may be collected automatically, including IP address, browser type, device type, operating system, pages viewed, referring pages, approximate location derived from technical information, visit time, website interactions, cookie identifiers and similar technology identifiers.

We use personal information to confirm purchases, process payment status, prepare and dispatch orders, communicate delivery information, enable tracking, handle cancellations, refunds or replacements, and respond to product, order or support queries.

We may also use information to investigate delayed or missing shipments, damaged or incorrect deliveries, complaints, feedback and suspected misuse of our website or offers.

We may send order confirmations, payment updates, shipping updates, delivery updates, support replies and important information relating to your transaction. These operational messages are different from promotional marketing messages.

Where applicable and based on your choices, we may send product launches, early-access announcements, offers, research updates, educational content and brand news.

We may use website and device information to understand website performance, identify technical problems, improve navigation and usability, understand which pages are useful, improve our products and customer experience, and prevent abuse or fraudulent activity.

We may process information where reasonably necessary to maintain transaction and tax records, comply with applicable laws, respond to lawful requests from authorities, investigate fraud or unlawful activity, and establish, exercise or defend legal claims.

Our website may use cookies and similar technologies for essential functionality, checkout, cart behaviour, session management, website security, fraud prevention, analytics and, where enabled, marketing or advertising measurement.

Analytics tools may help us understand pages visited, traffic sources, performance and general interaction patterns. Marketing tools, if used, may help us understand campaign performance or show relevant advertising.

Where required, we will provide appropriate choices regarding non-essential cookies. You may also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

We may share information with trusted service providers where reasonably necessary to operate our business, including e-commerce and website providers, payment gateways, logistics and courier partners, email/SMS/WhatsApp communication providers, hosting, security, analytics, diagnostics and performance tools.

Logistics partners may receive information such as name, delivery address, mobile number and shipment information where necessary to deliver your order.

Where necessary, information may be shared with accountants, auditors, legal advisers or other professional service providers. We may also disclose information where required by applicable law, regulation, court order or lawful governmental request.

We expect service providers handling personal information on our behalf to use it only for appropriate purposes and to protect it appropriately.

We retain personal information only for as long as reasonably required for the purposes for which it was collected or where retention is required for legal, accounting, fraud-prevention, dispute-resolution or regulatory purposes.

Information relating to purchases may need to be retained for longer than information collected solely for a temporary customer-service enquiry. When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

We use reasonable administrative, organisational and technical measures intended to protect information from unauthorised access, loss, misuse, alteration and inappropriate disclosure.

No online service, database or method of electronic transmission can be guaranteed to be completely secure. You should also take reasonable care when sharing information online and protect any credentials associated with your account or order.

Depending on applicable law and the circumstances, you may contact us to request assistance regarding personal information associated with you. Requests may include asking us to explain what information we hold, correct inaccurate information, update contact details, delete information where appropriate, stop marketing communications, withdraw consent where applicable, or address a privacy-related grievance.

We may need to verify that the request is genuinely being made by you before acting on it. Certain information may need to be retained even after a deletion request where retention is necessary for legal, financial, fraud-prevention, dispute or regulatory purposes.

You can unsubscribe from marketing emails by selecting the unsubscribe link contained in the communication or by contacting contact@enigmaformen.com.

Opting out of promotional communication does not necessarily stop communications required to fulfil an order, provide requested customer support or communicate important information relating to a transaction.

Enigma products and our online store are intended for adults purchasing personal-care products. We do not intentionally design our website to collect personal information from children for independent marketing purposes.

Our website may contain links to third-party websites or services such as Instagram, LinkedIn, YouTube, WhatsApp, payment providers and courier or tracking websites. Once you leave enigmaformen.com, the privacy practices of the third party may apply.

If you have a question, concern or complaint relating to privacy or the handling of your personal information, please contact us.

Name: Bhagavatula Naga Venkata Satya Shravan Kumar
Designation: Grievance Officer
Email: contact@enigmaformen.com
Phone / WhatsApp: +91 80906 38940
Address: H.No 5-1014/3/97, Pakala Kunta, Old Alwal, Alwal, Tirumalagiri, Hyderabad, Telangana, 500010, India

We aim to acknowledge consumer complaints within 48 hours and redress them within one month from the date of receipt, in accordance with applicable law and our grievance-redressal process.

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