Terms & Conditions

The website enigmaformen.com is operated by Enigma Performance Haircare for Men LLP.

Registered office: H.No 5-1014/3/97, Pakala Kunta, Old Alwal, Alwal, Tirumalagiri, Hyderabad, Telangana, 500010, India
Email: contact@enigmaformen.com
Customer care / WhatsApp: +91 80906 38940

By accessing the website, using its services or placing an order, you agree to be bound by these Terms together with our Privacy Policy and Shipping, Returns & Refunds Policy. Nothing in these Terms is intended to restrict any consumer right that cannot legally be excluded or limited.

You may use this website only for lawful purposes. By placing an order, you confirm that the information provided by you is accurate, that you are at least 18 years old, and that you are legally capable of entering into the transaction.

If you are purchasing on behalf of another person, you are responsible for ensuring that you have authority to provide the information required to complete the order.

We try to present our products, ingredients, directions, sizes, packaging and other product information as accurately as reasonably possible. Product packaging may occasionally be updated, website images may appear slightly different depending on screen settings, minor visual or packaging variations may occur, and product information may be updated as formulations, packaging or regulatory requirements evolve.

The information printed on the product packaging supplied to you should be followed where it differs from older website material.

Content on enigmaformen.com is provided for general product and educational purposes. Information relating to hair biology, scalp care, ingredients, studies or product usage should not be interpreted as personalised medical advice, diagnosis or treatment.

Hair thinning, shedding and scalp concerns can have many possible causes. If you have unexplained, sudden or severe hair loss, significant scalp irritation or another medical concern, professional medical evaluation may be appropriate. Our products are not intended to replace medicines or treatments prescribed by a qualified healthcare professional.

Individual results may vary depending on consistency of use, individual biology, scalp condition, hair condition, lifestyle, underlying causes of hair loss, and use of other products or treatments. Nothing on the website should be interpreted as a guarantee that every customer will achieve an identical result.

Where we refer to published studies, ingredient studies, consumer studies or other supporting research, the context and limitations of that evidence should be considered.

Please use Enigma products in accordance with the directions provided on the packaging or website. Use the product only for its intended purpose, avoid direct contact with eyes, do not use a product where the packaging appears materially compromised, and discontinue use if you experience significant or persistent irritation.

If you are undergoing medical treatment or have been advised to follow a specific hair-loss or scalp-treatment programme, follow the advice of your healthcare professional.

All prices displayed on the website are shown in Indian Rupees (₹) unless stated otherwise. The price applicable to an order will be the price displayed at checkout when the order is placed, subject to correction of obvious technical or pricing errors.

Applicable taxes will be treated in accordance with law. Delivery charges, where applicable, will be shown during checkout before you complete your purchase.

From time to time we may offer promotional prices, coupon codes, launch offers, limited-time discounts, bundles or early-access offers. Unless stated otherwise, promotional offers cannot necessarily be combined, codes may have expiry dates, certain products may be excluded, and offers may be subject to quantity or customer limits.

We may refuse use of a promotion where there is reasonable evidence of misuse, fraud, manipulation or violation of its stated conditions.

When you place an order through enigmaformen.com, you are making an offer to purchase the products in your cart. You must provide accurate name, delivery address, contact number, email address where requested, and payment information where applicable.

An automated confirmation does not prevent us from cancelling or correcting an order where there is a genuine problem such as payment failure, product unavailability, incorrect pricing caused by an obvious technical error, suspected fraudulent activity, an undeliverable location, or duplicate or abnormal orders.

Where an order that has already been paid for cannot be fulfilled, we will arrange an appropriate refund.

Available payment methods will be displayed at checkout and may include prepaid digital payment methods and, if enabled, Cash on Delivery. Payments may be processed through third-party payment gateways, banks or other authorised payment-service providers.

Your transaction may also be subject to the terms and security processes of the relevant payment provider. An order may not be processed where payment is declined, reversed or cannot be verified.

Shipping and delivery are governed by our Shipping, Returns & Refunds Policy. Delivery dates are estimates rather than guaranteed arrival times unless expressly stated otherwise.

Delivery may be affected by courier delays, weather, public holidays, incorrect delivery information, recipient unavailability or events beyond our reasonable control. Once an order has been dispatched, tracking information will be provided where available.

Returns, replacements, refunds and cancellations are governed by our Shipping, Returns & Refunds Policy. Because personal-care products involve hygiene and safety considerations, opened or used products may not ordinarily be eligible for change-of-mind returns.

This does not affect the handling of products that arrive damaged, defective, leaking, materially compromised, incorrect, or any rights available under applicable law.

You are responsible for checking that the shipping address and contact information supplied at checkout are accurate. If you discover an error, contact us as soon as possible. We will try to assist before dispatch, but we cannot guarantee that delivery information can be changed after an order has entered the courier network.

Additional shipping charges may apply where reshipment becomes necessary because of materially incorrect customer-provided information or repeated unsuccessful delivery attempts.

The website and its contents may include intellectual property belonging to Enigma Performance Haircare for Men LLP or used by us with permission. This may include the Enigma name, Σm branding, PrLypEx™ branding, logos, packaging, graphics, photographs, illustrations, website design, written content, product descriptions, videos, animations and scientific or educational presentations.

Except where permitted by law, you may not reproduce, copy, modify, publish, distribute, commercially exploit or create derivative works from our proprietary website content without appropriate permission. Use of the website does not transfer ownership of our intellectual property to you.

You agree not to misuse the website. You must not knowingly attempt unauthorised access, introduce malicious software, interfere with website functionality, scrape website content at unreasonable scale for commercial exploitation, impersonate another person, submit fraudulent orders, misuse promotional offers, use false payment or contact information, or use the website for unlawful activity.

We may restrict access or cancel affected transactions where reasonably necessary to protect customers, our business or the website from fraud, abuse or security threats.

If we allow customers to submit reviews, testimonials, images, comments or other content, you are responsible for ensuring that what you submit is truthful, relates to your genuine experience, does not infringe another person’s rights, and is not unlawful, abusive, defamatory or misleading.

Where you voluntarily provide feedback or content for publication, you permit us to use it for the purpose for which it was submitted, subject to applicable law and any specific permissions we request. We will not intentionally present fabricated customer reviews as genuine consumer experiences.

Our website may connect to services operated by third parties, including payment providers, logistics companies, order tracking systems, WhatsApp, Instagram, LinkedIn and YouTube. Third-party services may be governed by their own terms and privacy policies.

We aim to keep enigmaformen.com available and functioning properly. However, the website may occasionally be unavailable because of maintenance, hosting issues, updates, technical failures, security incidents or third-party interruptions.

Despite reasonable care, website content may occasionally contain typographical, technical, pricing or other errors. Where we identify an obvious error, we may correct it. If an error materially affects an order you have placed, we will contact you and provide an appropriate option.

Personal information collected through the website is handled in accordance with our Privacy Policy. Please review it for information about data collection, use, service providers, cookies, retention, privacy requests and grievance contact details.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under applicable law. Subject to that principle, we are not responsible for losses arising solely from circumstances outside our reasonable control or from use of the website in a manner inconsistent with these Terms or product directions.

To the extent permitted by applicable law, you may be responsible for losses reasonably incurred by us as a result of intentional unlawful misuse of the website, fraud or violation of another person’s rights caused by your actions. This is not intended to restrict your lawful rights as a consumer.

If you have a concern about an order or our service, contact us first so we can try to resolve it.

Customer Care
Email: contact@enigmaformen.com
Phone / WhatsApp: +91 80906 38940

Name: Bhagavatula Naga Venkata Satya Shravan Kumar
Designation: Grievance Officer
Email: contact@enigmaformen.com
Phone / WhatsApp: +91 80906 38940
Address: H.No 5-1014/3/97, Pakala Kunta, Old Alwal, Alwal, Tirumalagiri, Hyderabad, Telangana, 500010, India

We aim to acknowledge consumer complaints within 48 hours and redress them within one month from the date of receipt, in accordance with applicable law and our grievance-redressal process.

These Terms are governed by the laws of India. Subject to applicable consumer-protection law and any jurisdiction that cannot legally be excluded, disputes relating to these Terms or transactions through the website will be handled in accordance with applicable Indian law.

We may update these Terms from time to time to reflect changes in our website, products and services, operational practices, payment or delivery systems, or applicable law. The latest version will be published on this page together with its effective or last-updated date.

If any provision of these Terms is held to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.

© 2026 Enigma Performance Haircare for Men LLP. All rights reserved.