Policy
Everything you need to know about receiving your Enigma order, making changes, or getting help when something isn’t right.
Effective date: 1 July 2026
Last updated: 1 July 2026
We currently deliver Enigma orders across India to serviceable pin codes.
Availability may vary depending on your location and our delivery partners. If your pin code cannot be serviced, you’ll be notified during checkout or contacted by our support team.
Once your order is confirmed, we begin preparing it for dispatch.
Orders are generally processed within 1-2 business days. Orders placed on weekends or public holidays may be processed on the next working day.
Once your order has been dispatched, you’ll receive tracking information using the contact details provided at checkout.
Most orders are expected to arrive within approximately 3-7 business days after dispatch, depending on your location.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, weather conditions, public holidays, high-order volumes or disruptions in your area.
Any applicable shipping charges will be clearly displayed during checkout before you complete your payment.
There will be no unexpected shipping charge added after your order has been placed.
Once your order has been shipped, we’ll send you a tracking link through email, SMS or WhatsApp, depending on the information provided with your order.
You can use this link to view the latest available delivery status.
You can also use Track Your Order on our website to access your order status.
Please note that tracking information may take a few hours to update after your order has been handed over to the courier.
If you notice an error in your delivery address after placing an order, contact us as soon as possible at contact@enigmaformen.com or through WhatsApp support.
We’ll do our best to update the address if the order has not yet been dispatched.
Once an order has entered the courier network, we may not be able to change its delivery address.
Our delivery partner may contact you if they are unable to complete delivery.
Please ensure that the phone number and delivery address entered at checkout are accurate.
If an order is returned to us after repeated unsuccessful delivery attempts, an incorrect address or the recipient being unavailable, contact our support team and we’ll help you with the available options.
Courier tracking can occasionally remain unchanged for a short period while the shipment moves between facilities.
If your order appears significantly delayed beyond the estimated delivery period, contact us at contact@enigmaformen.com with your order number.
We’ll check the shipment with our delivery partner and help resolve it.
We want every Enigma order to reach you exactly as intended.
Because our serum is a personal-care product, we follow certain hygiene and product-safety requirements when accepting returns.
Please contact us if you receive:
Contact us within 3 days of delivery at contact@enigmaformen.com or through WhatsApp support.
Please include your order number, a brief description of the issue, and clear photographs of the product and its outer packaging.
This helps us review and resolve the issue as quickly as possible.
For hygiene and safety reasons, opened or used personal-care products cannot ordinarily be returned simply because of a change of mind or personal preference.
This does not affect cases where the product received was damaged, defective, incorrect or otherwise eligible for resolution under this policy or applicable consumer law.
Orders are not eligible for return solely due to a change of mind after delivery.
If you believe there is another issue with your order, contact our support team and we’ll review it individually.
Once a refund has been approved, it will be initiated to the appropriate payment method.
For prepaid orders, approved refunds will generally be returned to the original payment method.
For Cash on Delivery orders, if offered, we may ask you to provide suitable bank account or UPI details to process the refund.
Once we initiate an approved refund, it may take approximately 5-7 business days to appear in your account.
The exact time can vary depending on your bank, card issuer or payment provider.
If you haven’t received an approved refund after the expected period, contact us and we’ll help you check its status.
If an order is refunded because you received a damaged, defective or incorrect product, any applicable treatment of shipping charges will follow the resolution provided by our support team.
If something arrives wrong, we want to fix it.
Contact us within 3 days of delivery and send:
Once we verify the issue, depending on the circumstances we may offer a replacement, a refund, or another appropriate resolution.
If the issue resulted from an error on our side or damage during delivery, you will not be charged for the resolution.
Yes, provided we are able to stop the order before it has been dispatched.
Contact us as soon as possible through contact@enigmaformen.com or WhatsApp support with your order number.
Once an order has been packed, handed over to the courier or dispatched, cancellation may no longer be possible.
If your cancellation is successfully completed before dispatch, the amount paid will be refunded to the original payment method.
Once initiated, the refund may take approximately 5-7 business days to appear, depending on your payment provider.
Occasionally, a shipment may be returned to us because of:
If this happens, contact us and we’ll review the order and advise you of the available options.
Where additional shipping costs arise due to incorrect customer-provided information or repeated failed delivery attempts, reshipping may be subject to an additional delivery charge.
enigma / November 2026
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